Refunds & cancellations

01Professional services

Design, engineering, growth and research engagements are delivered under a signed proposal or statement of work. That document sets out the fee schedule, the notice period for cancellation and what happens to work already completed.

• Work completed or in progress up to the effective date of cancellation is payable.
• Amounts paid in advance for work not yet started are dealt with as set out in the engagement agreement.
• Retainers are cancellable on the notice period stated in the retainer agreement. [Confirm the standard notice period.]

Where this page and a signed engagement agreement differ, the agreement applies.

02Education programmes

Programmes delivered through OpenBootcamp are sold under the terms published with that programme, which state the cancellation window and any refund available.

• Cancellation window and refund eligibility: [to be confirmed per programme].
• Once a programme has started, refunds are dealt with as set out in the programme terms.
• If M3V cancels or reschedules a programme, participants may transfer to the next cohort or request a refund of amounts paid for the cancelled sessions.

03How to request a cancellation or refund

Write to us with the name on the order or engagement, the invoice or reference number, and a short description of the request. We will confirm receipt and tell you what happens next.

Approved refunds are returned to the original payment method. [Confirm the processing timeframe with the payment provider before launch.]

04Questions

If anything here is unclear, ask us before purchasing rather than afterwards. We would rather answer the question early.